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Hector was super professional and we got the car we wanted! I also wanna thank Sergio who was really helpful with the finance department! They are all great and I highly recommend it!
I cannot express how great this dealership is. Great service, friendly staff and a casual environment. You seriously don't need to go anywhere else.
I bought my car from here 5/5/18 and I should have known better. As soon as I pulled off the lot both wing mirrors were scraped all through the paint and I was told they could go half on a paint job with me for it. The drivers side mirror is also completely cracked and coming loose. I was told to come back "so they could look at it, not to fix but to look at". They screwed down the drivers side mirror with nails and some gunk and I was told to wait til the mirror comes in. Like i literally just bought this vehicle and thats the best you can do? So I wait a solid three weeks, and call the salesman, Fausto A., to see if the new mirror comes in. I called and called to no avail, until a few days ago where Fausto tells me he has separated from Major world but to ask for Luis at the car wash because the part should be in already. I dont even know if this is a matching part to begin with, mind you. I dont live in Queens I work an extremely busy schedule and this is the best customer service a buyer can get? And mind you when I pulled off the lot, the first thing I had to do was pay for my own first tank of gas. So now I have a wing mirror full of screws and god knows what else. Stay away.
The place is huge! The sales person that helped me was polite, professional and took his time to get to know me and provide me with a reliable vehicle. This place is great for people with all types of credit. NOTE: if you have little to no credit at all, they will take their time and try to get you approved. The reason why I gave it a 4 star is because there is a long wait and you basically spend your whole day there.
First time I came I wasn’t happy with the service and the solution they had for me. I was looking around at different places. I ended up reciving a call from a GENTLEMAN name SAM. He took his time and was on the phone with me for 20 mins. I decided to give this place another chance. He was amazing, patience and very knowledgeable. He took his time and didn’t make us feel like we are just a number. Me and my husband have purchased over 12 cars from different dealers. This experience was unmatchable. Very genuine guy and truly cares about his clients. Their FInance person PATRICIA has the right contacts with the banks. She is also very reasonable. Didn’t take me to a finance office, NO gimmicks like majority dealers play. Amazing experience. Will definitely recommend SAM to all my friends and family and if you are reading this. This is the person you want to see! Thank you guys.
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